Warranty & refunds

When we refund

• We didn't deliver your order within 12 hours of payment.
• The item doesn't work or doesn't match the description, and we can't replace it.
• The item stopped working during its warranty period through no fault of yours.

Warranty period

Each item's warranty is shown on its product page and order page. It starts at delivery.

What the warranty doesn't cover

• The account was banned because of your actions in game (e.g. cheats or breaking the rules).
• You didn't change the password and email as instructed, and someone else took over the account.
• You entered the wrong nickname or email.

How to make a claim

1. Email pagalba@accountai.lt with your order number (e.g. AC-7K2M9Q) and describe the problem.
2. If useful, attach a screenshot of the error message.
3. We reply within 24 hours and replace the item or refund you.

How refunds are paid

Bank and card payments are refunded the same way within a few business days. Crypto refunds are arranged by email.